Privacy Policy

1. INTRODUCTION

Golog Logistics (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gologme.com/, use our logistics services, or interact with us in any capacity.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request quotes or information about our services
• Create an account or register for services
• Place orders or engage our logistics services
• Subscribe to newsletters or marketing communications
• Contact us for customer support
• Apply for employment opportunities
• Participate in surveys or promotional activities

This information may include:

• Contact Information: Name, email address, phone number, mailing address, company name, job title
• Business Information: Company registration details, tax identification numbers, business licenses
• Shipping Information: Sender and recipient details, delivery addresses, shipment contents and descriptions
• Financial Information: Payment card details, billing address, banking information (processed securely through third-party payment processors)
• Account Credentials: Username, password, and security questions
• Dangerous Goods Information: Details about hazardous materials, certifications, safety data sheets (SDS), compliance documentation
• Communication Records: Contents of communications with us, including emails, phone calls, chat messages, and support tickets

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 6)

2.3 Information from Third Parties

We may receive information about you from:

• Business Partners: Customs brokers, freight forwarders, carriers, warehouse operators
• Government Agencies: Customs and border protection, transportation authorities, regulatory bodies
• Credit Reporting Agencies: For business credit checks and risk assessment
• Public Sources: Business registries, professional networks, publicly available information
• Service Providers: Analytics providers, marketing platforms, customer relationship management systems

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

• Process and fulfill logistics orders and shipments
• Coordinate transportation, warehousing, and distribution services
• Manage dangerous goods handling and compliance requirements
• Track and trace shipments in real-time
• Provide customs clearance and documentation services
• Facilitate cold chain management for temperature-sensitive goods
• Execute e-commerce logistics and last-mile delivery

3.2 Communication

• Respond to inquiries and provide customer support
• Send service-related notifications and updates
• Provide shipment status updates and delivery confirmations
• Send important notices about service changes or disruptions
• Communicate about account activities and transactions

3.3 Business Operations

• Create and manage user accounts
• Process payments and prevent fraud
• Verify identity and conduct due diligence
• Maintain records for accounting and tax purposes
• Analyze and improve our services
• Conduct research and development
• Manage vendor and supplier relationships

3.4 Legal and Regulatory Compliance

• Comply with applicable laws, regulations, and industry standards
• Meet dangerous goods handling requirements and safety regulations
• Fulfill customs and import/export obligations
• Respond to legal requests and enforce our terms and conditions
• Protect our rights, property, and safety
• Prevent fraud, security threats, and illegal activities
• Maintain regulatory certifications and licenses

3.5 Marketing and Analytics

• Send promotional materials and marketing communications (with your consent)
• Personalize your experience and provide relevant content
• Conduct market research and analyze industry trends
• Measure the effectiveness of our marketing campaigns
• Improve website functionality and user experience

4. HOW WE SHARE YOUR INFORMATION

We may share your information with the following parties:

4.1 Service Providers and Partners

• Transportation Carriers: Airlines, shipping lines, trucking companies for cargo transport
• Warehousing Partners: Storage facility operators, inventory management providers
• Customs Brokers: For import/export documentation and clearance
• Technology Providers: IT infrastructure, cloud storage, software systems
• Payment Processors: Financial institutions and payment gateways
• Insurance Companies: For cargo insurance and liability coverage
• Packaging Suppliers: For industrial packing and crating services

4.2 Government and Regulatory Authorities

• Customs Authorities: For import/export declarations and clearance
• Transportation Agencies: Civil aviation, maritime, and road transport authorities
• Environmental Agencies: For dangerous goods compliance and safety reporting
• Tax Authorities: For VAT, duties, and tax compliance
• Law Enforcement: When required by law or to protect legal rights

4.3 Business Transfers

In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent or direct us to do so.

4.5 Aggregate or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or other purposes.

5. INTERNATIONAL DATA TRANSFERS

Golog Logistics operates globally with a strong presence in the Middle East and connections worldwide. Your information may be transferred to, stored, and processed in countries other than your country of residence, including:

• United Arab Emirates
• Oman
• Canada
• United States
• Other countries where we have operations or service providers

We ensure that international transfers comply with applicable data protection laws through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection standards
• Your explicit consent where required
• Other lawful transfer mechanisms

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance user experience and collect information about usage patterns.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Collect information about how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits for targeted advertising

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

6.3 Third-Party Analytics

We use third-party analytics services such as Google Analytics to understand website traffic and user behavior. These services may use cookies and collect information about your use of our website.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7.1 Security Measures

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy
• Incident response and breach notification procedures

7.2 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge this when providing information to us.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Criteria

• Active Customers: For the duration of the business relationship and as required for ongoing service delivery
• Transaction Records: For accounting, tax, and audit purposes as required by law (typically 7-10 years)
• Marketing Communications: Until you opt out or withdraw consent
• Legal Compliance: For the period required by applicable regulations (e.g., dangerous goods records, customs documentation)
• Legitimate Business Purposes: For reasonable periods to protect legal rights, resolve disputes, and enforce agreements

8.2 Deletion

After the retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policies and applicable laws.

9. YOUR RIGHTS AND CHOICES

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

9.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a structured, commonly used format
• Request transfer of your data to another service provider

9.2 Correction and Update

• Correct inaccurate or incomplete personal information
• Update your account details and preferences

9.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Close your account and remove associated data

9.4 Restriction and Objection

• Restrict processing of your personal information in certain circumstances
• Object to processing based on legitimate interests or for direct marketing purposes

9.5 Withdraw Consent

• Withdraw consent for processing activities that require your consent
• Opt out of marketing communications at any time

9.6 Automated Decision-Making

• Request human review of automated decisions that significantly affect you
• Contest decisions made solely by automated processing

9.7 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

10. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Golog Logistics Email: info@gologme.com Phone: • Canada: +1 437 766 3389 • United Arab Emirates: +971 54 200 1499 • Oman: +968 7676 2231 Mailing Address: Golog Logistics [Complete mailing address to be provided] Data Protection Officer:

If required by applicable law, our Data Protection Officer can be reached at: dpo@gologme.com

14. JURISDICTION-SPECIFIC PROVISIONS

14.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, additional rights may apply under the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018, including:

• Legal Basis for Processing: We process your data based on contract performance, legal obligations, legitimate interests, or your consent
• EU Representative: [To be designated if required]
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

14.2 United States

For California residents, additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) may apply, including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by California law.

14.3 Middle East

We comply with data protection regulations applicable in the United Arab Emirates, Oman, and other jurisdictions where we operate, including sector-specific regulations for logistics and transportation services.

15. CONSENT

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.